NORBY ARTE · Legal
Complaints & Disputes
Contact NORBY ARTE, access Portugal’s complaints-book portal and find consumer dispute-resolution information.
Last updated: 3 November 2026
The seller’s legal identity, electronic complaints-book registration and applicable consumer arbitration centre must be confirmed before sales open. The official portals below do not constitute confirmation of NORBY ARTE’s registration.
1. Contact us
For a concern about a piece or an order, contact NORBY ARTE on WhatsApp at +351 962 026 220. Keep your order reference and a record of the issue. Contacting us does not restrict your statutory remedies or your right to complain.
2. Livro de Reclamações
Portugal’s electronic complaints-book portal is available below. The seller must complete any registration required for its activity and make the applicable complaints-book access available before trading.
3. Consumer dispute resolution
Consumers may contact the competent alternative dispute-resolution entity under the applicable rules. The specific entity for NORBY ARTE depends on the legal seller’s location and activity and has not yet been identified. The official consumer authority provides the list of authorized entities below; this is not a substitute for naming the applicable entity before sales open.
The former EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer an available complaints service. Mandatory consumer rights and access to competent courts remain unaffected.